Individual VPS Issues: Normal 

Next scheduled maintenance is: 7/11/2008 10:00 PM to 7/12/2008 4:00 AM CST

Incident list: 

On 03/17/2008 at 8:30 AM CT the Cox fiber circuit (Main) went down. Cox was notified within minutes, by 8:55 AM CT Cox had found the issue and restored the service. All calling SHS users were given the ability to switch immediately to the backup line. Service is now online as of 8:55 AM.  If you experience any outage today, please call 800-455-7627. 

On 12/12/2007 NODE AAA (computer)  hung on a disk page fault error, the server was rebooted and came back online without issue. AAA is to be retired in the next 7 days and affected VPS's will be moved to a new server.

SOAPware Hosting Service was be conducting monthly maintenance on the VPS Servers on October Friday, 26th at 10PM until October 27th at 4AM CST.

On 10/24/2007 at 5:30 PM CT the Cox fiber circuit (Main) went down. Cox was notified within minutes, by 7:00 PM CT Cox had found the issue and restored the service. All calling SHS users were given the ability to switch immediately to the backup line, but declined. Service is now online as of 7:05 PM.  If you experience any outage tonight, please call 800-455-7627. 

9-14-2007 SOAPware Hosting Service conducted monthly maintenance on the VPS Servers on Friday, September 14th at 10PM until September 15th at 6AM CST. All VPS's were upgraded to SP2 and the latest available updates.

6-16-2007 all VPS's will be rolling back to the "Normal" DNS names.

6-1-2007 at 23:00 Microsoft Window 2003  updates will be applied to nodes. Other physical maintenance may be given as needed. Down time will be 1 to 3 hours.

On 5-29-2007 around 08:00 ATT and our local ISP had a partial outage, we chose to go to our Backup connection (COX Fiber Services).

On 5-29-2007 at 02:05 CT Node AAA hung on reboot. Technicians rebooted the node and it came online normally. The system will be observed again at 02:00 CT for reboot issues. 

Starting 4-25-2007 at 2 am CT We will be rebooting the VPS's. This will increase stability and decrease orphaned and lost sessions, it will also increase the responsiveness of your VPS.  

Starting 4-25-2007 at 12 midnight CT We will be rebooting the VPS's. This will increase stability and decrease orphaned and lost sessions, it will also increase the responsiveness of your VPS. 

On 4-25-2007 at 2:50 CT the node EEE inadvertently crashed, but was brought back online at 3:00 pm CT. Steps are being taken to make sure this doesn't happen again. 

Legends:

Network
SOAPware Hosting Services runs two Internet connections, if the main "Primary" connection fails the "Secondary" will be enabled.

During a Normal status you should use your name.mysoapware.com DNS name.
During a Backup status you should use your nameBU.mysoapware.com DNS name.

For example, if your normal DNS name is james.mysoapware.com your backup DNS name will be jamesBU.mysoapware.com

Node
During a Node Outage one or more VPS's will be offline and repair estimates times will be noted. (If a Outage is posted, there is no reason to call support the issue will handled as quickly as possible)

Individual VPS
If None is listed SOAPware support doesn't know of any issues.
If an individual VPS is having issues its number will be posted. For example if  Individual VPS 151 is listed then that Server 151 is off line and is being worked on.
NOTE: If your VPS Number is listed, there is no reason to call support, the issue will be handled as quickly as possible, if however your VPS number is not listed and the Node Status is "Normal", please call support ASAP at 1-800-455-7627.

For normal support issues with SOAPware software please call 1-800-455-7627.